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Congratulations, Sarah Phillips

Sarah Phillips has been named the Expect...Customer Service Winner at the AVK 2026 Expect Awards 10-03-2026

Nine years ago, after spending twenty years in financial administration, Sarah joined Fusion on an eight-week contract to, ‘…sort out a temporary administrative backlog’. Today, Sarah is a Customer Services Co-Ordinator and a key member of the Fusion customer services team looking after both UK and International customers.
Sarah Phillips accepts award

Sarah’s commitment to customer service is clear from her Expect Award citation:

Sarah consistently demonstrates reliability, professionalism, and an unwavering commitment to excellent customer service.

Sarah provides customers with accurate, detailed and prompt information. This strengthens customer confidence and reinforces Fusion’s reputation as an easy and effective partner to do business with.

Sarah with Award
Expect Award Winners

Sarah loved Ansty Hall, the venue chosen for the Expect Awards, and enjoyed having the opportunity to celebrate with colleagues:

‘I must admit I was quite surprised but delighted to be nominated for an award, and even more shocked to actually win one! I would like to thank everyone who took the time to nominate me. In particular, I would like to thank my manager, Donna Pendleton, and the Sales Managers for their support and guidance.’

Read more about the Expect 2026 Awards here, and see a list of all the winners from across AVK in the UK.