An open letter to our employees, customers and supply chain

Letter from Paul Hubbard, Regional Director AVK Holding A/S

I have been proud to be part of the team leading Fusion Group for the last 4 years. I have never felt prouder, however, than seeing the response of the Fusion community to the incredibly challenging times we are living through today. It is at times like these that the values we strive to live by as an organisation – customer-focus, sustainability, dependability, loyalty, integrity and innovation – are truly put to the test.

Fusion Group is more self-contained and vertically-integrated than many manufacturers, and this is a great help in managing continuity of supply. However, a successful business is a team enterprise and our supply chain is fundamental to our overall performance. During Covid-19 our international supply chain partners have remained open and KPIs across the board have been maintained and, in the majority of cases, improved.

Our Australian market supply chain, covering both our own manufacturing facilities and those of our third-party supply partners, is fully operational. We have extensive ex-stock availability in-country to satisfy the needs of the gas, coal seam gas, water, mining, irrigation, and alternative power generation sectors. Delivery is predominantly on a same day/48hr turn around for the majority of local requirements. Our ability to supply large scale projects was recently demonstrated when we achieved a one-week turnaround to supply AU$100k of fabricated electrofusion and spigot packages.

As outlined above, Fusion Group is fortunate to supply products and services worldwide into essential sectors such as gas and water networks. Whilst new project work has understandably stalled, our factories have remained open to serve our customers’ requirements around the world. For example, we have continued to support the development of the gas networks in South East Asia, with an expanded local infrastructure to support training. Throughout lockdown, the safety and welfare of our workforce has been our prime concern. This will continue to be the case as regulations are relaxed. In particular we are looking at ways we can deliver services, including customer training, whilst complying with social distancing requirements.

As our customers emerge from lockdown into a new reality, Fusion Group will be there to support and energise them. For example, this summer sees the culmination of the first stage of an extensive product development programme with eight new products coming to market, including our range of large diameter elbows and tees.

My personal goal for Fusion Group is that we harness the positivity, goodwill and co-operation achieved with our workforce, customers and supply chain during lockdown and use it to resolve the challenges we all face as we move into an uncertain but exciting future.

Paul Hubbard
Regional Director AVK Holding A/S
1st June 2020