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Customer First

Putting Customers First: The Fusion Customer Service Charter 03-03-2026

You deserve service that is consistent, responsive, and built around your needs, and that is exactly what our new Customer Service Charter delivers. This Charter is our promise to you, a clear unified approach from AVK, Atplas, Fusion, and Glenfield Invicta that keeps you at the heart of every decision we make. 

This Charter outlines ten clear commitments so you always know what to expect, fast answers, dependable products, expert guidance, and deliveries you can rely on. Every promise is built to help your projects run smoothly, reduce risks and give you confidence in every interaction.

Highlights include:

  • We listen first, so your needs shape our solutions
  • You get reliable, high-quality products, and if something Is not right, we fix it fast
  • You can speak directly to product and application experts who help you choose with confidence
  • We keep you informed at every step, with no surprises
  • Your deadlines matter, so we focus on on-time deliveries, responsive technical support and sustainable practices that support your goals
  • We protect your data, share our performance openly, and act on your feedback to improve your experience
Customer First
Customer Training

These commitments bring our Expect… brand promises to life, so you can always count on Expect… solutions, not just products:

  • Expect… a prompt response
  • Expect… a long-term partnership
  • Expect… global leadership and commitment
  • Expect… lasting innovations
  • Expect… it to be effective and easy
  • Expect… quality in every step
  • Expect… total savings
Customer Visit
Fusamatic

Donna Pendleton, Customer Service Manager at Fusion, shares:

“This Charter builds on our existing promises and reflects our ongoing dedication to service excellence. It gives you certainty about the service you will receive, and the reassurance that your needs will be prioritised, every time, with care and professionalism.”

Explore the Charter to see exactly what you can expect from us and how we are turning these promises into action for customers.